Cancellation & Rescheduling Policy

We understand that plans can change. To provide reliable service to all of our clients and properly schedule our cleaning teams, we kindly ask that clients provide advance notice when canceling or rescheduling an appointment.

Cancellation Notice

Cancellations or rescheduling requests made 48 hours or more before the scheduled service may be made without a cancellation fee.

Cancellations or rescheduling requests made less than 48 hours before the scheduled service may be subject to a $50 cancellation/rescheduling fee.

Cancellations made within 24 hours of the scheduled appointment or same-day cancellations may be subject to a fee of up to 50% of the scheduled cleaning service.

No-shows or lockout situations may be charged up to 100% of the scheduled service price.

Recurring Services

For recurring cleaning clients, repeated late cancellations or rescheduling may result in a review of the client's recurring service agreement or loss of the reserved recurring time slot.

Commercial Services

Commercial clients may be subject to cancellation terms outlined in their individual service agreement, including fees related to staffing, materials, preparation, or reserved service time.

Emergencies & Special Circumstances

We understand that emergencies happen. NeatLee Cleaning may waive or reduce a cancellation fee at our discretion when circumstances warrant.

Rescheduling

When possible, we will make every effort to accommodate a rescheduling request based on our team's availability. Rescheduling is not guaranteed and may result in a cancellation/rescheduling fee if requested within the applicable notice period.

Client Acknowledgment

By scheduling a cleaning service with NeatLee Cleaning, the client acknowledges and agrees to this Cancellation & Rescheduling Policy.

Thank you for respecting our team's time and allowing NeatLee Cleaning to provide dependable service to every client.