Terms of Service
Effective date: September 2, 2026
These Terms of Service ("Terms") govern your use of www.neatleecleaning.com and any residential cleaning, commercial cleaning, janitorial, move-in or move-out cleaning, professional organizing, or related service provided by Neat Lee Cleanings and Organizing LLC ("NeatLee," "we," "us," or "our").
By requesting, booking, authorizing, paying for, or receiving services, you (the "client" or "you") agree to these Terms, our Privacy Policy, and our Cancellation & Rescheduling Policy. If a signed commercial agreement or written service proposal conflicts with these Terms, the signed agreement or accepted proposal controls for that conflict.
1. Eligibility and Authority
You must be at least 18 years old and legally capable of entering into a contract to book services. If you request service for a property you do not own, you represent that you have authority from the owner, tenant, property manager, employer, or other responsible party to authorize our entry and work.
2. Service Requests and Booking Confirmation
Submitting a website form, appointment request, or quote request does not by itself guarantee an appointment. A booking becomes confirmed only when Neat Lee Cleanings and Organizing LLC accepts the request and communicates confirmation.
Service descriptions and estimated durations shown on the website are general guides. Actual time, staffing, and price may vary based on property size and condition, selected services, access, special requests, and other circumstances. Unless expressly stated otherwise in writing, we do not guarantee completion within an estimated number of hours.
3. Estimates, Pricing, and Changes in Scope
Quotes are based on information supplied by the client and any inspection, photographs, or walkthrough available at the time. You agree to provide complete and accurate information about the property, its condition, square footage, occupancy, pets, access limitations, and requested work.
We may revise an estimate or decline additional work if the actual condition or requested scope materially differs from what was disclosed. Examples include excessive buildup, heavy clutter, post-construction debris, pest activity, biohazards, unusually large areas, or extra rooms and tasks not included in the confirmed service.
Before performing material work outside the confirmed scope, we will make reasonable efforts to obtain authorization for any added time or charge. If authorization cannot be obtained, we may complete only the confirmed scope or stop work when reasonably necessary.
4. Payment
Payment timing and accepted methods will be stated during booking, on an invoice, in a proposal, or in a separate service agreement. You authorize us and our payment provider to charge the agreed amount, approved additions, applicable taxes, and properly assessed cancellation, rescheduling, lockout, or returned-payment fees.
Invoices are due according to the terms shown on the invoice or agreement. Overdue commercial balances may result in suspension of future service and may be subject to reasonable collection costs or charges permitted by law and disclosed in the applicable agreement.
You are responsible for promptly raising billing questions. A payment dispute does not eliminate responsibility for undisputed amounts.
5. Cancellations, Rescheduling, No-Shows, and Lockouts
Our separate Cancellation & Rescheduling Policy is incorporated into these Terms and is available at www.neatleecleaning.com/cancellation-policy. As currently stated there:
• requests made at least 48 hours before service may be made without a cancellation fee;
• requests made less than 48 hours before service may be subject to a $50 fee;
• cancellations within 24 hours or on the same day may be subject to a fee of up to 50% of the scheduled service; and
• no-shows or lockouts may be charged up to 100% of the scheduled service price.
Commercial agreements may contain different cancellation terms. Neat Lee Cleanings and Organizing LLC may reduce or waive a fee in its discretion when circumstances warrant.
6. Property Access
You must provide safe, timely, and lawful access to the service location. Access may be provided by the client or an authorized adult, key, lockbox, door code, building representative, or another agreed method.
You are responsible for ensuring that access instructions are accurate and that any alarm, gate, parking, elevator, loading, or building requirements have been arranged. We are not responsible for delays, incomplete service, or charges resulting from denied or delayed access outside our control.
Do not provide permanent security credentials unless necessary. Notify us promptly when a temporary code or access instruction changes. Neat Lee Cleanings and Organizing LLC will use access information only for authorized service and operational purposes.
7. Client Preparation and Responsibilities
Before service, the client should:
• secure cash, jewelry, firearms, medications, confidential records, sentimental items, and other valuables;
• identify fragile, unstable, damaged, high-value, custom, antique, or irreplaceable items and provide handling instructions;
• remove or secure hazardous materials, illegal substances, needles, bodily fluids, human or animal waste beyond ordinary household conditions, and pest infestations;
• provide functioning utilities reasonably needed for the service, including electricity and running water unless otherwise agreed;
• arrange safe parking and lawful entry;
• secure pets or disclose any animal that may affect entry or safety; and
• disclose surfaces, finishes, appliances, furniture, or fixtures requiring special products or methods.
We are not responsible for loss involving unsecured valuables or for damage caused by inaccurate or omitted care instructions, ordinary wear, inherent defects, improper installation, loose fixtures, unstable furniture, or pre-existing conditions.
8. Pets and Animals
We welcome properties with pets, but the client must prevent interference, escape, injury, or unsafe contact. We may request that an animal be placed in a secure area during service. We are not responsible for an animal escaping or being injured when the client has not provided safe containment, except to the extent directly caused by our proven negligence.
9. Products, Equipment, and Surface Care
Unless otherwise agreed, Neat Lee Cleanings and Organizing LLC may select the products, tools, and methods reasonably suited to the requested work. If you require a particular product or prohibit certain ingredients, tell us before the appointment.
If you ask us to use client-supplied products or equipment, you represent that they are safe, properly labeled, in working condition, and suitable for the intended surface or task. Neat Lee Cleanings and Organizing LLC is not responsible for damage caused by defects, misuse instructions, or unsuitable client-supplied products or equipment, except to the extent caused by our failure to exercise reasonable care.
Some stains, odors, discoloration, mold, mineral deposits, scratches, etching, wear, and permanent damage cannot be removed through ordinary cleaning. Cleaning does not constitute restoration, remediation, extermination, repair, or a guarantee that every stain, germ, allergen, or contaminant will be eliminated.
10. Unsafe or Unsanitary Conditions
We may refuse, suspend, or stop service if conditions present a health, safety, legal, or property risk. This may include exposed needles, weapons, aggressive animals, active criminal activity, severe pest infestation, mold requiring remediation, bodily fluids, hoarding conditions beyond the agreed scope, structural hazards, dangerous chemicals, abusive conduct, harassment, or utilities that are unsafe to use.
The client remains responsible for completed work, reserved time, and reasonable charges resulting from undisclosed conditions, subject to applicable law and our cancellation policy. Specialized remediation must be performed by appropriately qualified providers.
11. Organizing Services
Professional organizing involves recommendations and hands-on assistance, but decisions about keeping, discarding, donating, selling, relocating, or storing property remain the client's responsibility.
We will not intentionally discard, donate, sell, or permanently remove an item without client authorization. The client is responsible for reviewing items and confirming final decisions. Unless separately agreed in writing, Neat Lee Cleanings and Organizing LLC does not appraise property, provide tax advice, determine donation values, guarantee resale results, or provide long-term storage.
Once authorized items are transferred to a charity, disposal facility, purchaser, or other third party, recovery may be impossible. Neat Lee Cleanings and Organizing LLC is not responsible for a client's later change of mind regarding an authorized disposition, except where we failed to follow the client's documented direction.
12. Move-In, Move-Out, and Commercial Services
Move-in and move-out cleaning does not guarantee the return of a security deposit, passage of an inspection, or satisfaction of a landlord, buyer, seller, property manager, or government authority.
Commercial services may require a site walkthrough, customized scope, schedule, service-level expectations, and separate written agreement. The client is responsible for disclosing site rules, regulated areas, security procedures, hazardous materials, and any industry-specific sanitation requirements. Ordinary commercial cleaning is not medical sterilization, food-safety certification, hazardous-material remediation, or another regulated specialty service unless expressly agreed in writing.
13. Service Personnel and Scheduling
Neat Lee Cleanings and Organizing LLC may use employees, contractors, or supervised service professionals as permitted by law. We may determine team composition and substitute personnel when necessary. We will make reasonable efforts to meet confirmed arrival windows, but traffic, weather, prior-job conditions, emergencies, staffing, building access, and other events may cause delays.
Unless a separate written agreement guarantees a specific person or exact arrival time, neither is guaranteed.
14. Satisfaction Concerns and Damage Claims
We want a reasonable opportunity to address concerns. Inspect the completed service as soon as practical and notify us promptly—preferably within 24 hours—of any missed area, quality concern, suspected damage, or missing property. Include photographs and relevant details when possible.
We may inspect the issue and, when appropriate, offer a reasonable re-clean, repair, replacement, insurance review, credit, or refund. A re-clean or other remedy depends on the circumstances and is not automatic. Do not arrange repair, replacement, or third-party cleaning at our expense without first giving us a reasonable opportunity to inspect and respond, except in an emergency where immediate action is reasonably necessary to prevent further damage.
Nothing in this section eliminates rights that cannot legally be waived.
15. Limitation of Liability
To the fullest extent permitted by law, Neat Lee Cleanings and Organizing LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost business, loss of use, or emotional distress, arising from the website or services.
To the fullest extent permitted by law, Neat Lee Cleanings and Organizing LLC's total liability for a claim arising from a particular service will not exceed the greater of the amount paid for that service or the amount recoverable under applicable insurance for the covered claim. This limitation does not apply to liability that cannot lawfully be limited, including liability resulting from gross negligence, willful misconduct, or other non-waivable rights.
16. Website Use and Intellectual Property
You may use the website for lawful personal or business purposes related to evaluating or obtaining our services. You may not interfere with website security, introduce malicious code, scrape or copy content at scale, impersonate another person, submit false information, or use the website for unlawful or fraudulent activity.
The website's text, branding, graphics, photographs, layout, and other content are owned by or licensed to Neat Lee Cleanings and Organizing LLC and are protected by applicable intellectual-property laws. No ownership rights are transferred to you.
17. Third-Party Services and Links
Our website or operations may use third-party scheduling, payment, mapping, communications, social-media, or other services. We are not responsible for a third party's independent content, availability, security, or conduct. Your use of a third-party service may be governed by that provider's own terms and privacy policy.
18. Events Outside Our Reasonable Control
Neither party is responsible for delay or failure caused by events beyond reasonable control, including severe weather, natural disaster, government action, utility or internet outage, labor disruption, epidemic, road closure, building emergency, or other force-majeure event. Payment remains due for services already performed and approved expenses already incurred.
19. Governing Law and Disputes
These Terms are governed by Florida law, without regard to conflict-of-law principles. Before filing a claim, the parties agree to make a good-faith effort to resolve the dispute directly by written notice describing the issue and requested resolution. If the matter is not resolved, any court proceeding must be brought in a court with proper jurisdiction in the Florida county where Neat Lee Cleanings and Organizing LLC maintains its principal place of business, unless applicable law requires otherwise.
These Terms do not require arbitration and do not waive either party's right to pursue an eligible claim in small-claims court.
20. Updates, Severability, and Entire Agreement
We may update these Terms by posting a revised version with a new effective date. Changes apply prospectively unless otherwise stated or agreed.
If any provision is found unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. These Terms, the confirmed booking or quote, the Privacy Policy, the Cancellation & Rescheduling Policy, and any applicable signed agreement constitute the agreement relating to the service.