Privacy Policy
Effective date: September 2, 2026
Neat Lee Cleanings and Organizing LLC ("NeatLee," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.neatleecleaning.com, contact us, request a quote, schedule or receive residential cleaning, commercial cleaning, or professional organizing services, apply for a position, or otherwise interact with us.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not provide personal information through the website.
1. Information We Collect
Depending on how you interact with Neat Lee Cleanings and Organizing LLC, we may collect:
• Contact information, such as your name, email address, telephone number, mailing address, service address, and preferred contact method.
• Service and booking information, such as the type of service requested, appointment date and time, property type and size, access instructions, areas to be cleaned or organized, special requests, photographs or documents you choose to provide, and communications about your appointment.
• Commercial-client information, such as company name, business address, authorized contacts, service schedule, building-access information, and billing details.
• Payment and transaction information, such as amounts charged, payment status, refunds, and limited payment details. Card or banking information may be collected and processed directly by a third-party payment provider; Neat Lee Cleanings and Organizing LLC may not receive or retain complete card numbers.
• Communications, including messages submitted through our website, emails, telephone calls, text messages requested as a contact method, feedback, reviews, and customer-service records.
• Website and device information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, and website interaction data collected through cookies or similar technologies.
• Employment or contractor-application information, if you apply to work with us, such as your resume, work history, qualifications, references, availability, and other information you voluntarily submit.
Please do not send sensitive personal information that we have not requested, such as Social Security numbers, medical records, financial-account credentials, alarm codes, or copies of identification, through an ordinary website form or email.
2. How We Collect Information
We may collect information:
• directly from you when you contact us, submit a form, request a quote, book or manage an appointment, make a payment, or apply for a position;
• during the performance of services at your home, business, or other service location;
• automatically through cookies, logs, analytics, and similar website technologies; and
• from service providers, referral sources, commercial contacts, or publicly available sources when permitted by law.
3. How We Use Information
We may use information to:
• respond to inquiries and prepare estimates or service plans;
• schedule, confirm, manage, perform, reschedule, or cancel services;
• communicate about appointments, access, service changes, invoices, payments, and customer-support matters;
• process payments, refunds, and accounting records;
• personalize and improve our services, website, and customer experience;
• maintain safety, prevent fraud, protect property, and enforce our agreements;
• evaluate job or contractor applications;
• comply with legal, tax, insurance, recordkeeping, and regulatory obligations;
• establish, exercise, or defend legal claims; and
• send promotional communications if Neat Lee Cleanings and Organizing LLC introduces them in the future and has the consent required by applicable law.
Neat Lee Cleanings and Organizing LLC does not currently conduct promotional email or text-message campaigns. If this changes, promotional messages will include legally required consent and opt-out options. Consent to receive marketing messages will not be a condition of purchasing cleaning or organizing services.
4. Cookies and Analytics
Our website and the providers that support it may use cookies, pixels, local storage, and similar technologies to keep the website working, remember preferences, understand website traffic, improve performance, and help protect forms against abuse.
You can usually control cookies through your browser settings. Blocking certain cookies may affect website functionality. Where legally required, we will provide additional choices or consent controls.
5. When We Disclose Information
We may disclose information as reasonably necessary to:
• employees, cleaning professionals, organizers, contractors, and authorized representatives who need it to provide or support your service;
• website-hosting, scheduling, communications, analytics, payment-processing, bookkeeping, customer-management, cloud-storage, security, and professional-service providers acting for us;
• insurers, attorneys, accountants, financial institutions, and other professional advisers;
• law enforcement, courts, regulators, or other parties when required by law or when reasonably necessary to protect rights, safety, property, or prevent fraud; and
• a buyer, successor, lender, or adviser in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any choices required by law.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, addressing insurance matters, and complying with law. Retention periods vary depending on the type and sensitivity of information and the reason it was collected.
When records are no longer reasonably required, we may delete, anonymize, or securely dispose of them in accordance with applicable requirements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email system, storage system, or method of transmission can be guaranteed to be completely secure. Please use care when sending information electronically and contact us if you believe your information may have been compromised.
8. Your Choices and Requests
You may contact us to:
• request access to or correction of personal information we maintain about you;
• ask us to delete information, subject to legal, contractual, security, and recordkeeping exceptions;
• change your communication preferences;
• withdraw consent where processing depends on consent; or
• ask a question about our privacy practices.
We may need to verify your identity before completing a request. Certain rights depend on your location and whether a particular privacy law applies to Neat Lee Cleanings and Organizing LLC. We will respond as required by applicable law.
To stop non-promotional appointment texts, tell us you prefer another contact method. If promotional text messages are introduced, you may opt out as instructed in the message, including by replying STOP. Standard message and data rates may apply.
9. Third-Party Websites and Services
Our website may link to third-party websites, social-media platforms, maps, scheduling tools, or payment services. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review those policies before providing information.
10. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and delete it where required.
11. Photographs and Service Documentation
With appropriate authorization, we may take photographs to document service conditions, completed work, damage, safety concerns, or organizing results. We will not use identifiable photographs of a client's home, business, belongings, or project for public advertising or social media without permission. Operational photographs may be retained with the related service record when reasonably necessary.
12. Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through other reasonable means.